Shipping & Customs Policy

• Orders are typically processed within 1–3 business days after the order is submitted and payment has cleared.
• Processing covers sourcing the product, quality-checking it, and applying white-label packaging.
• Orders are not processed on weekends or public holidays.

• MoreAmor ships worldwide. Orders are dispatched from MoreAmor’s international fulfilment operations and delivered by established postal and courier services.
• Some destinations may be unavailable from time to time because of carrier or customs restrictions.

• Estimated delivery times depend on the destination and are provided as a guide only — they are not guaranteed.
• Estimates do not include the time a shipment may spend in customs, which is outside our control.
• Delivery estimates run from the date an order is dispatched, not the date it is submitted.

• Shipping costs, where they apply, are shown before an order is finalised.
• Shipping costs do not include import duties, taxes, or customs charges — see the next section.

Orders ship internationally, which means a shipment may cross a customs border before it reaches the recipient.

• Depending on the destination country, an order may be subject to import duties, customs charges, VAT, or other taxes and handling fees set by that country’s authorities.
• These charges are set and collected by the destination country, not by MoreAmor. They are not included in the product price or in the shipping cost.
• The recipient of the shipment is the importer of record and is responsible for paying any import duties, taxes, and customs charges that apply.
• Customs rules, thresholds, and rates vary widely between countries and can change. If you want to know what may apply before ordering, we recommend checking with your local customs office.
• MoreAmor cannot calculate, predict, or reimburse these charges.

• International shipments can be held, inspected, or delayed by customs authorities. This is a normal part of international shipping and is outside our control.
• MoreAmor is not responsible for delays caused by customs processing, and delivery estimates do not cover this time.

• If a recipient declines to pay the customs charges that apply to their order, the shipment may be returned, held, abandoned, or destroyed by the carrier or the customs authority.
• Where that happens, MoreAmor is not able to offer a refund, and any return or disposal costs may be passed on.
• To avoid this, please make sure the recipient understands that import charges may apply before an order is placed.

• Where the shipping service supports it, a tracking number is provided once an order is dispatched.
• Tracking information is updated by the carrier and may take a short time to appear after dispatch.

• Please make sure the delivery address is complete and correct. A shipment cannot be rerouted once it has been dispatched.
• If a shipment is returned because the address was incorrect or incomplete, or because no one was available to receive or collect it, a re-delivery may incur an additional cost.

• If an order arrives damaged, or a carrier confirms it as lost in transit, please report it promptly with the order reference and, for damage, clear photographs.
• MoreAmor sellers should follow the process set out in the Drop Seller Agreement. If you bought a product from a MoreAmor seller, please contact that seller about your order.

For questions about this policy, contact us at legal@moreamorfashion.com.